PRIVACY POLICY

Last updated: July 2026

Privacy Policy
Michelle Ross Divorce & Separation Coach ("we", "us", "our") is committed to protecting your privacy and handling your personal information with care, transparency and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, how we keep it secure and your rights regarding your personal data.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Michelle Ross Divorce & Separation Coach
Email: mkr@michellekross.com
Telephone: 07961 430522
Business structure, company number and ICO registration details will be updated where applicable.

Information We Collect
We only collect personal information that is necessary to respond to your enquiry or provide our coaching services.
Depending on how you interact with our website, we may collect:

• Your name

• Email address

• Telephone number

• The information you choose to include within your enquiry

• Technical information relating to your visit to our website (such as your browser type, device information and cookie preferences)

Information You Provide
When you complete our contact form or contact us directly, you voluntarily provide personal information that allows us to respond to your enquiry.
Because our services relate to divorce and separation coaching, you may choose to share personal circumstances with us. We encourage you to provide only the information necessary for us to respond to your enquiry.
Any personal information you provide will be treated confidentially and handled with care.

How We Use Your Information
We use your information to:

• Respond to your enquiries

• Arrange consultations or appointments

• Communicate with you regarding our coaching services

• Maintain our business records

• Improve the functionality and security of our website

• Comply with legal obligations where required

We will only use your personal information where we have a lawful basis to do so.

Our Lawful Basis for Processing
Depending on the circumstances, we process your personal information because:

• You have asked us to respond to an enquiry.

• Processing is necessary before entering into a coaching agreement.

• Processing is necessary for our legitimate business interests, provided these interests do not override your rights.

• We are required to comply with legal obligations.

Where consent is required (for example, certain cookies), we will always ask for it first.

Marketing
We do not send marketing emails or newsletters through this website.
If this changes in the future, we will only send marketing communications where we have your consent or another lawful basis to do so, and you will always be able to opt out.

Website Analytics
At the time of writing, this website does not intentionally use Google Analytics or similar website analytics services.
Should analytics services be introduced in the future, this Privacy Policy and our Cookie Policy will be updated accordingly.

Cookies
Our website uses cookies that are managed through Usercentrics, our consent management platform.
Some cookies are essential for the operation and security of the website.
Where optional cookies are introduced in future, they will only be activated after you have provided your consent.
Please see our Cookie Policy for more information.

Third-Party Services
Our website is built and hosted using Wix Studio.
In providing our website, trusted third-party providers may process limited personal information on our behalf where necessary for hosting, security and website functionality.
If our website includes embedded content such as Google Maps or Instagram feeds, those services may set their own cookies or collect information in accordance with their own privacy policies.
We recommend reviewing the privacy policies of any third-party websites you visit.

Data Storage and Security
We take appropriate technical and organisational measures to help protect your personal information from unauthorised access, misuse, loss or disclosure.
Although we work hard to protect your information, no method of internet transmission or electronic storage can ever be completely secure.

How Long We Keep Your Information
We retain enquiry information only for as long as necessary to respond to your enquiry and meet any legal or business obligations.
When information is no longer required, it will be securely deleted or anonymised where appropriate.

Sharing Your Information
We do not sell your personal information.
We will only share your information where:

• it is necessary to provide our services;

• we are legally required to do so; or

• trusted service providers process information on our behalf.

Where third parties process information for us, they are required to protect it appropriately.

International Transfers
Some of the third-party providers we use may store or process information outside the United Kingdom.
Where this occurs, appropriate safeguards will be in place to ensure your personal information continues to receive an appropriate level of protection in accordance with UK data protection legislation.

Your Rights
Under UK data protection law you have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of your information where appropriate;

• request restriction of processing;

• object to certain processing activities;

• request transfer of your information where applicable;

• withdraw consent where processing relies upon consent.

To exercise any of these rights, please contact us using the details provided above.

Complaints
If you have concerns about how your personal information has been handled, we encourage you to contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: https://ico.org.uk

External Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of external websites, and we encourage you to read their privacy policies before providing personal information.

Children's Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that personal information relating to a child has been provided to us without appropriate consent, we will take reasonable steps to delete it.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our website.
Any updates will be published on this page together with the revised "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Michelle Ross Divorce & Separation Coach
Email: mkr@michellekross.com
Telephone: 07961 430522